Terms of Service

1. Introduction and Agreement

Welcome to Bracket Coder ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website www.bracketcoder.com and all services provided by Bracket Coder, including but not limited to web development, app development, server setup, bug fixing, SEO, API development, AI integration, and related technology services.

By accessing our website or engaging our services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you and Bracket Coder. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

2. Services Offered

Bracket Coder provides comprehensive software development and technology services to clients worldwide, including but not limited to:

Development Services

• Web development using various technologies and frameworks
• Mobile application development for iOS and Android platforms
• Custom software development and programming solutions
• API development and integration services
• AI integration and machine learning solutions

Programming Languages and Technologies

• Python development and Django framework
• Flask framework development
• Node.js backend development
• React frontend development
• Other programming languages as required by project specifications

Additional Services

• Server setup and configuration
• Website and application maintenance
• Bug fixing and troubleshooting
• Search Engine Optimization (SEO)
• Database design and management
• System integration and migration services

All services are provided on a project basis according to agreed specifications and timelines outlined in individual service contracts.

3. Service Contracts and Project Specifications

Contract Requirements

All projects must be formalized through a written service contract before work commences. Each contract will specify:

• Detailed project requirements and deliverables
• Project timeline and milestones
• Total project cost and payment schedule
• Specific technologies and programming languages to be used
• Acceptance criteria and testing procedures

Project Scope

The scope of work for each project will be clearly defined in the service contract. Any changes to the project scope must be agreed upon in writing and may result in additional charges and timeline adjustments.

Client Responsibilities

Clients are responsible for:

• Providing accurate and complete project requirements
• Supplying necessary assets, content, and access credentials
• Responding promptly to requests for feedback and approval
• Testing and accepting deliverables within agreed timeframes

4. Payment Terms and Processing

Payment Gateway

All payments are processed securely through Stripe, our authorized payment gateway. By making a payment, you agree to Stripe's terms of service and privacy policy.

Payment Schedule

Payment terms will be specified in each individual service contract and may include:

• Upfront deposits or milestone-based payments
• Final payment upon project completion and delivery
• Recurring payments for ongoing maintenance services

Accepted Payment Methods

We accept major credit cards, debit cards, and other payment methods supported by Stripe. All payments must be made in the currency specified in the service contract.

Late Payments

Late payments may result in project suspension and additional fees. We reserve the right to charge interest on overdue amounts and pursue collection of outstanding debts.

5. Project Delivery and Modifications

Delivery Process

Upon completion of contracted work, we will deliver the final product according to the specifications outlined in the service contract. Delivery methods may include:

• Secure file transfer or cloud-based delivery
• Direct deployment to client servers or platforms
• Source code repository access where applicable

Post-Delivery Modifications

After project delivery and client acceptance, we offer modification services under the following terms:

• Minor modifications and bug fixes related to original specifications may be provided at no additional charge
• Significant modifications or new feature requests will require separate agreements and additional payment
• Modification requests must be submitted within a reasonable timeframe after delivery

Client Acceptance

Clients have a specified period (as outlined in the service contract) to review and accept delivered work. Failure to provide feedback within this period will constitute acceptance of the deliverables.

6. Refund Policy and Service Guarantees

Service Guarantee

We are committed to delivering high-quality work that meets the specifications outlined in our service contracts. If we fail to fulfill the agreed-upon requirements as specified in the contract, we will provide a full refund of payments made.

Refund Conditions

Refunds will be provided under the following circumstances:

• Failure to deliver contracted services within agreed timeframes without valid reason
• Delivered work does not meet the specifications outlined in the service contract
• Technical issues that render the delivered solution non-functional and cannot be resolved

Refund Process

Refund requests must be submitted in writing with detailed explanations of the service failure. We will investigate all refund requests and respond within 10 business days. Approved refunds will be processed through the original payment method within 14 business days.

Non-Refundable Situations

Refunds will not be provided for:

• Changes in client requirements after contract signing
• Client dissatisfaction with delivered work that meets contract specifications
• Delays caused by client-side issues or lack of cooperation
• Services already delivered and accepted by the client

7. Intellectual Property Rights

Client Ownership

Upon full payment of all contracted services, clients will own all intellectual property rights to the custom-developed work, including but not limited to:

• Source code developed specifically for the client's project
• Custom designs, graphics, and content created for the project
• Documentation and materials produced as part of the deliverables

Bracket Coder Rights

Bracket Coder retains ownership of:

• Pre-existing intellectual property, tools, and frameworks used in development
• General methodologies, techniques, and know-how gained through project work
• The right to use generic knowledge and skills acquired during project development

Third-Party Components

Some projects may incorporate third-party libraries, frameworks, or components subject to their own licensing terms. Clients are responsible for complying with all applicable third-party licenses.

Portfolio Rights

We reserve the right to include completed projects in our portfolio and marketing materials unless specifically prohibited by confidentiality agreements.

8. Confidentiality and Data Protection

Confidential Information

We understand that clients may share confidential and proprietary information during the course of our business relationship. We commit to:

• Maintaining strict confidentiality of all client information
• Not disclosing confidential information to unauthorized third parties
• Using confidential information solely for the purpose of providing contracted services

Data Security

We implement appropriate technical and organizational measures to protect client data, including:

• Secure development environments and access controls
• Encrypted data transmission and storage
• Regular security assessments and updates
• Compliance with applicable data protection regulations

Data Retention

We will retain client data only for as long as necessary to provide services and meet legal obligations. Upon request or contract termination, we will securely delete or return client data as appropriate.

9. Limitation of Liability and Disclaimers

Service Disclaimers

While we strive to provide high-quality services, we make no warranties or guarantees regarding:

• Uninterrupted or error-free operation of delivered solutions
• Compatibility with future technology updates or changes
• Performance in all possible operating environments
• Freedom from all security vulnerabilities

Limitation of Liability

To the maximum extent permitted by law, Bracket Coder's liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific project in question.

Exclusion of Damages

In no event shall Bracket Coder be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or business opportunities
• Loss of data or information
• Business interruption or downtime
• Costs of procurement of substitute services

Client Indemnification

Clients agree to indemnify and hold harmless Bracket Coder from any claims, damages, or expenses arising from:

• Misuse of delivered services or solutions
• Violation of third-party rights or applicable laws
• Unauthorized modifications to delivered work

10. General Terms and Legal Provisions

Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or our services shall be resolved through binding arbitration or in courts of competent jurisdiction.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, pandemic, governmental action, war, terrorism, or other causes beyond the reasonable control of such party.

Entire Agreement

These Terms, together with individual service contracts, constitute the entire agreement between the parties and supersede all prior or contemporaneous understandings regarding the subject matter hereof.

Contact Information

For questions regarding these Terms of Service, please visit our website at www.bracketcoder.com for current contact information.

Modification of Terms

We reserve the right to modify these Terms at any time. Material changes will be effective immediately upon posting on our website. Continued use of our services after any modifications constitutes acceptance of the updated Terms.

These Terms of Service are designed to protect both Bracket Coder and our clients while establishing clear expectations for our business relationship. We recommend that all clients review these terms carefully before engaging our services.